Debbie@Pimcy.CO.UK

PIMCY Boutique
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Debbie@Pimcy.CO.UK

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Terms and Conditions

 

Privacy Policy

Last updated: October 2025

At Pimcy Boutique, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and store your personal data when you visit our website or purchase from us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the terms of this Privacy Policy.


1. Who We Are

Pimcy Boutique (“we”, “us”, “our”) is an online fashion retailer based in the United Kingdom.
If you have any questions about how we handle your personal data, please contact us at:

📧 [insert email address]
📍 [insert business address, if applicable]

We are the data controller responsible for your personal data.


2. What Personal Data We Collect

We may collect and process the following types of personal data:


2.1 Information You Provide to Us

  • Contact details: your name, email address, billing and delivery address, phone number
     
  • Order information: products purchased, order history, payment details (processed securely via third-party payment providers)
     
  • Account information: login credentials if you create an account on our website
     
  • Communications: messages sent through email, contact forms, or social media
     
  • Marketing preferences: your consent to receive promotional materials
     

2.2 Information We Collect Automatically

  • Technical data: your IP address, browser type, device type, and operating system
     
  • Usage data: pages visited, time spent on the site, and navigation patterns (via cookies and analytics tools)
     

2.3 Information from Third Parties

We may receive information from:

  • Payment providers (e.g., PayPal, Stripe) to confirm payment processing
     
  • Delivery partners for shipping updates
     
  • Analytics services (e.g., Google Analytics) to understand website performance
     

3. How We Use Your Personal Data

We use your personal data to:

  • Process and fulfil your orders
     
  • Manage payments, refunds, and exchanges
     
  • Deliver your purchases and send order confirmations or updates
     
  • Respond to your enquiries and provide customer support
     
  • Send you marketing communications (only if you have opted in)
     
  • Improve our website, services, and user experience
     
  • Comply with legal obligations and prevent fraud
     

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Performance of a contract: to fulfil and deliver your order
     
  • Consent: when you opt-in to marketing or newsletters
     
  • Legal obligation: to comply with tax or consumer laws
     
  • Legitimate interest: to improve our services and protect our business from fraud
     

You may withdraw your consent to marketing at any time by clicking “unsubscribe” in any marketing email or contacting us directly.


5. How We Store and Protect Your Data

We take reasonable steps to ensure that your personal information is secure.
Your data is stored on secure servers, and access is limited to authorised personnel only.

  • All payment transactions are encrypted and processed through secure payment gateways.
     
  • We do not store your full payment details (such as credit or debit card numbers).
     
  • We regularly review our security practices to maintain data integrity and confidentiality.
     

6. How Long We Keep Your Data

We retain personal data only as long as necessary to:

  • Fulfil the purposes for which it was collected
     
  • Comply with legal, tax, and accounting obligations
     
  • Resolve disputes or enforce agreements
     

Typically:

  • Order information is kept for up to 6 years (for tax and legal record-keeping).
     
  • Marketing data is retained until you withdraw consent or unsubscribe.
     

After this period, data is securely deleted or anonymised.

7. Sharing Your Data

We do not sell or rent your personal data to third parties.
We may share limited information with trusted partners to perform essential business operations:

  • Payment processors (e.g., PayPal, Stripe)
     
  • Delivery couriers (e.g., Royal Mail, DPD)
     
  • IT and website hosting providers
     
  • Marketing and analytics providers (where consent has been given)
     

All third-party partners are required to comply with UK data protection laws and process your data only as instructed by us.

8. International Data Transfers

Some of our third-party service providers (e.g., cloud hosting or analytics providers) may transfer data outside the UK or the European Economic Area (EEA).
Where this occurs, we ensure your data is protected by using:

  • Adequacy decisions (where the destination country is approved by the UK government), or
     
  • Standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).
     

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to access – request a copy of the personal data we hold about you
     
  • Right to rectification – correct inaccurate or incomplete data
     
  • Right to erasure (“right to be forgotten”) – request deletion of your data where applicable
     
  • Right to restrict processing – limit how your data is used
     
  • Right to data portability – receive your data in a commonly used format
     
  • Right to object – object to processing, particularly for direct marketing
     
  • Right to withdraw consent – withdraw consent at any time where processing is based on consent
     

To exercise any of these rights, please contact us at Debbie@Pimcy.co.uk
We may require verification of your identity before fulfilling your request.


10. Cookies

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic.
Cookies help us:

  • Remember your preferences and shopping basket contents
     
  • Understand how visitors use our website
     
  • Deliver personalised content and offers
     

You can manage or disable cookies through your browser settings.
For more details, please see our [Cookie Policy] (if separate) or contact us for information.


11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Please check back regularly to stay informed about how we protect your information.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: Debbie@Pimcy.co.uk

General Trading Terms

 

Terms and Conditions

Last updated: October 2025

Welcome to Pimcy Boutique. These Terms and Conditions set out the rules for using our website and for purchasing products from us. By placing an order with Pimcy Boutique, you agree to these Terms. Please read them carefully before making a purchase.

1. General Information

1.1 Pimcy Boutique (“we”, “us”, “our”) operates an online retail store providing fashion apparel and accessories.
1.2 These Terms and Conditions apply to all purchases made through our website: [insert website URL].
1.3 We reserve the right to update or amend these Terms at any time. The latest version will always be displayed on our website.

2. Product Information

2.1 We take all reasonable care to ensure that product descriptions, images and prices are accurate.
2.2 Colours may vary slightly due to differences in device displays or lighting during photography.
2.3 All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you to offer a refund or suitable alternative.

3. Orders and Payments

3.1 By placing an order, you confirm that all information provided is correct and that you are authorised to use the payment method selected.
3.2 Once your order is received, you will receive an email confirmation. This does not constitute acceptance of your order. A contract is formed when we dispatch your order.
3.3 All prices are listed in GBP (£) and include VAT where applicable.
3.4 We reserve the right to refuse or cancel any order at our discretion, for example if payment cannot be processed or if a pricing error occurs.

4. Shipping and Delivery

4.1 We aim to dispatch orders promptly, and estimated delivery times will be shown at checkout.
4.2 Delivery times are estimates only and may vary due to postal delays or factors beyond our control.
4.3 Once dispatched, you will receive confirmation and tracking details (if available).
4.4 Risk of loss or damage passes to you once the goods are delivered.

5. Returns and Exchanges Policy

We want you to be happy with your purchase. If you change your mind, you are entitled to a refund or exchange in accordance with UK consumer law and the terms below.

5.1 Exchanges

  • You may exchange an item for a different size or colour within 14 days of receiving your order.
     
  • The item must be unworn, unwashed, undamaged, and returned in its original packaging with all labels attached.
     
  • Exchanges are subject to stock availability.
     

5.2 Returns for Refund

  • You may return your order for a full refund within 14 days of receipt under the Consumer Contracts Regulations 2013, provided the item is in original condition – unworn, unwashed, unmarked, and free from odours or damage.
     
  • Refunds will be made to your original payment method once we have received and inspected the returned goods.
     
  • Refunds may take up to 10 working days to appear in your account.
     

5.3 Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Underwear and lingerie
     
  • Swimwear (if hygiene seal is broken)
     
  • Earrings and other pierced jewellery
     

Items that have been worn, washed, altered, or damaged will not be accepted for return or exchange.

5.4 Return Shipping

  • Returns are not post-paid. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
     
  • We recommend using a tracked postal service, as Pimcy Boutique cannot be held responsible for items lost or delayed in return transit.
     

6. Faulty or Incorrect Items

6.1 If you receive a faulty, damaged or incorrect item, please contact us within 7 days of receipt at [insert email address], providing your order number and photos of the issue.
6.2 We will offer a replacement or full refund (including reasonable return postage costs) once the issue has been verified.
6.3 This does not affect your statutory rights under the Consumer Rights Act 2015.

7. Your Right to Cancel

7.1 Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
7.2 To exercise this right, please notify us in writing at [insert email address] before the cancellation period expires.
7.3 You must return the goods within 14 days of notifying us of your cancellation. Refunds will be issued once we receive the returned items in their original condition.

8. Limitation of Liability

8.1 To the fullest extent permitted by law, Pimcy Boutique shall not be liable for any indirect or consequential losses resulting from the use of our website or products.
8.2 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

9. Privacy and Data Protection

9.1 We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
9.2 Please refer to our [Privacy Policy] for details on how we collect, store, and use your personal information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions, please contact us at:
📧 [Debbie@pimcy.co.uk]

Copyright © 2025 PIMCY Boutique - All Rights Reserved.

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